Privacy Policy - T&CsPrime Craft Contractors (“PCC”) respects your privacy. Any details you share (name, phone, email, address) are used only for:Providing quotes, booking jobs, and following up on work.Sending updates, offers, or rewards for being a valued client.Occasional messages such as thank-yous or birthday wishes.We don’t sell or share your details with third parties. You can opt out of marketing messages at any time by replying “unsubscribe” or contacting us directly.Photos of work may be taken and used for evidence, record-keeping, dilapidation reports, or portfolio purposes. If you’d like your details removed from our system entirely, just let us know.

Terms & ConditionsQuoting & InvoicingWork may be quoted as a fixed price, daily rate, or hourly rate depending on the job.Deposits of up to 50% may be required before work begins.For larger projects, PCC may require progress or milestone payments as agreed in writing.All invoices are due within 7 days of issue unless otherwise agreed in writing.Cancellations & ReschedulingJobs cancelled with less than 24 hours’ notice may incur a cancellation fee equal to up to 4 hours of labour at PCC’s standard rate, plus any costs already incurred.Jobs can be rescheduled at no cost if reasonable notice is given and availability allows.Materials & SupplyMaterials may be supplied by PCC or by the client, subject to agreement.PCC is not liable for delays, lost time, or extra costs caused by faulty, incorrect, or late-supplied client materials.Where delivery of materials is handled by a third party (not PCC), delays may incur additional charges for lost time.Worksite Access & SafetyClients must provide safe and clear access to the worksite.Children, pets, and other people must be kept clear of the work area for safety reasons.PCC follows safe work practices at all times. In the event of an accident or injury on site, PCC will take appropriate first aid steps and contact emergency services if required.PCC is not liable for injuries to clients, visitors, or third parties caused by unsafe conditions outside PCC’s control.Insurance, Liability & WarrantyPCC is fully insured.Liability does not extend to pre-existing issues, hidden structural faults, or damage caused by client misuse after completion.PCC guarantees that work will be carried out with due care and skill as required by Australian Consumer Law. This guarantee does not cover normal wear and tear, misuse, or issues outside PCC’s control.All work is contracted through PCC. The contractor (Janik Attinger) is not personally liable beyond the extent required by law. Liability is limited to the cost of the quoted works or service provided.Payments & Late FeesPayment is required in full as per the agreed terms.Invoices not paid within 7 days may incur late payment fees of 5% of the outstanding balance per week until paid.PCC reserves the right to recover unpaid amounts through legal means if necessary, and the client will be liable for any reasonable costs of recovery.Contractor Illness or UnavailabilityIf PCC is unable to attend or complete work due to illness, injury, or other unforeseen circumstances, clients will be notified as soon as possible.Work may be rescheduled to the next available time or cancelled with a refund of any deposit already paid.PCC is not liable for losses or delays caused by contractor illness or injury, beyond refunding unused deposits.NDIS ServicesPCC is able to provide services under NDIS plans.All NDIS work is billed in line with NDIS rules, agreements, and funding approvals.Client ConductPCC reserves the right to refuse or stop work if a client, or anyone on site, is abusive, threatening, or prevents work from being carried out safely and professionally.Online Conduct & ReputationPCC values open communication and fair dealing.Clients agree not to publish false, misleading, or defamatory statements about PCC or its representatives online or in any public forum.Any disputes should be raised directly with PCC in writing to allow resolution before public comment.PCC reserves the right to take legal action in cases of defamation, malicious reviews, or misuse of company information.Photography, Videography & ReportsPCC may take photographs and or videos of work being done and worksites before, during, and after completion for evidence, record-keeping, dilapidation reports, social media and portfolio use.Force MajeurePCC is not liable for delays or failure to complete work due to circumstances beyond its control, including severe weather, illness, or supplier delays.Governing LawThese terms are governed by the laws of New South Wales, Australia.

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